ISO 9001:2015 is coming
This is the year when the good old ISO 9001 is getting a new release. Focus moves to the following 7 principles;
- Customer focus
- Involvement- Improvement
- Data driven decisions
- Process based approach
The good news is that auditors will look for less documentations, however documenting the main processes is still a good idea. How to do that on a simple, yet powerful way?
Have a look on our proposal.
We deciced to work out a color code for each departments. Using such coding enabled us to clearly represent responsibilities and keep such a complex process like customer complaint management clean.
We have been using draw.io, a free online tool to visualize our process flow diagrams.
Feel free to do the same.