ISO 9001:2015 is coming

This is the year when the good old ISO 9001 is getting a new release. Focus moves to the following 7 principles;

- Customer focus

- Leadership

- Involvement- Improvement

- Data driven decisions

- Partnership

- Process based approach

The good news is that auditors will look for less documentations, however documenting the main processes is still a good idea. How to do that on a simple, yet powerful way?

Have a look on our proposal.

Color coded process flow chart

We deciced to work out a color code for each departments. Using such coding enabled us to clearly represent responsibilities and keep such a complex process like customer complaint management clean.

We have been using draw.io, a free online tool to visualize our process flow diagrams.

Feel free to do the same.

#ISO90012015 #English #ISO #Processflow #colorcode

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